Distress Centre Calgary (DCC) ensures everyone has a place to turn to in a time of crisis by providing 24 hour crisis support, professional counselling and 211 referrals – all at no cost.
It’s not up to us to define what the crisis is–it’s different for everyone. We don’t judge. We’re here to listen and connect you with the help you need.
Our Mission: Provide compassionate, accessible crisis support that enhances the health, well-being and resiliency of individuals in distress.
Vision: Everyone is heard.
Our Values: Accessibility, collaboration, compassion, excellence, inclusivity, innovation, leadership, partnerships, respect, and volunteerism.
Our volunteers commit time to our cause, and in turn, we invest in them. We provide the training and support they need to be comfortable and successful in their role. Volunteers are vital to Distress Centre’s success, and we pride ourselves on creating lasting relationships with them.
- Crisis Line Volunteers – Provide support, crisis intervention, information and referrals to callers on our 24-hour crisis lines.
- Youth Program Volunteers – Provide peer support, crisis intervention, information and referrals to youth and their families on our ConnecTeen’s telephone line or online support forum. Youth volunteers are accepted from ages 15-21.
- Fundraising Volunteers – Work on planning, sponsorships, marketing and execution of fundraising events.
- Board of Directors – Provide governance, strategy and policy guidance to Distress Centre.
- 50+ Crisis Line Volunteers – Distress Centre is actively recruiting volunteers ages 50 and over. Bring your knowledge, understanding and experience to support callers in crisis.
How to apply
You can find information and the application to be a Crisis Line Volunteer on our website at www.distresscentre.com By clicking on ‘Join Our Team’ and selecting Volunteer Opportunities, there you should find the links to the volunteer application forms. You can submit your application by email, fax, regular mail or in-person. Contact details are on the first page of the application form. You will also need to submit your resume and two reference letters with the application.
What our volunteers are saying
“Volunteering on the crisis lines has definitely painted a more realistic picture of Calgary’s social fabric. Being able to speak to so many people on such an intimate level has changed how I perceive strangers, because I realize that they each have their own unique struggles. Personally, volunteering on the crisis lines has helped me develop my own positive coping mechanisms. It’s hard to give advice without taking that advice myself.”
“Volunteering at Distress Centre has impacted me greatly personally. I feel as though I’m learning how to be a more compassionate, caring, and empathetic human being. The communication skills that I’ve been learning have helped me to become a better family member, friend, and employee. I’m excited about the opportunities that this priceless volunteer experience will bring in my future. Surprisingly I think I’ve gained far more from this experience than I have contributed.”
“…I have been volunteering with Distress Centre Calgary for approximately a year and a half. I first got involved when I applied to the pilot L.I.V.E. program hoping to pad my CV with volunteer work. I love that every call is different and I never know what/who I will encounter each time I pick up the phone. I love talking to regular callers and I like the challenge of all the different types of calls. My biggest surprise about volunteering is how much I get from the callers and the experience I have gained. What started out as purely selfish reasons for volunteering has turned around and enriched me in ways I never would have dreamed. I will be around for a long time and can’t do enough to give back!”